The www.ilep.gr and www.cryotech.gr (hereinafter www.ilep.gr) is the online store for the exhibition and distribution of products and services through the internet of the company under the name ILEKTRONIKI PLIROFORIKI S.A. (hereinafter ILEP S.A.) which is located at 15A Adamon Street, N. Kifisia, post code 145 64, in Greece and is legally represeneted with Αρ.Μ.Α.Ε. 14382/Ο1ΑΤ/Β/86/735, Αρ.Γ.Ε.ΜΗ. 710701000, VAT Number 094186404, ΔΟΥ Φ.Α.Ε. ΑΘΗΝΩΝ, tel. 210.62.04.337, e-mail address info@ilep.gr. Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of ILEP S.A.’s online store, located at the electronic address www.ilep.gr.

The following terms and conditions cover exclusively any sale of products and/or services through the ILEP S.A.’s online store. Any other Terms and Conditions are expressly excluded. Every User that enters and trades or uses the online store is considered conset and unconditionally accepts the terms expressed herein, without any exception. If a User does not agree with these terms, he/she must abstain from using the online store and from any transaction with it.

ILEP S.A. reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store. ILEP S.A. undertakes the obligation to inform the Users for any modifications and for any changes, through the website of this online store. Is is clarified that the change of terms does not occupy orders that you have already placed.

Information and products provided

ILEP S.A. commits to the completeness and validity of the information provided in the online store, regarding the identity and details of both ILEP S.A. and its suppliers, as well as the main characteristics of the products or services available through the online store. ILEP S.A. reserves and is not bound by any technical or typographical errors, that were made by mistake, inadvertence or due to force majeure and which accepts to correct if ILEP S.A. becomes aware of such an error.

Limitation of Liability

ILEP S.A. fully complies with the provisions of the Civil Code regarding the sale as well as the provisions of N. 2251/1994 on Consumer Protection as amended and in force.

ILEP S.A. in the context of its transactions from the online store guarantees the timely update of the final consumers about the availability or non-availability of products based on the available availability data, and in no case can it guarantee their availability. In any case, ILEP S.A. undertakes to inform the user in time about the unavailability, in which case ILEP S.A. does not bear any further responsibility.

ILEP S.A. strives to provide high quality services on a daily basis. In the context of good faith, ILEP S.A. is not responsible or liable for any errors in features, photos and product prices listed on its website and cannot guarantee that there will be no errors of any cause when entering and/or updating features and/or price of a product.

The online store of ILEP S.A. is not responsible for any technical problems that may occur to Users when attempting to access the website and thoughout that time and are related to the operation or compatibility of their own infrastructure with the use of the website.

ILEP S.A. is not responsible for any unauthorized interference by third parties with prodcuts and/or services and/or information available through the online store.

ILEP S.A. is not liable or has the obligation to provide compensation for any damages and non-pecuniary damage resulting from failure to provide support services.

ILEP S.A. makes every effort to provide high quality services, but cannot guarantee that there will be no interruptions or errors.

Intellectual and Industrial Property Rights

The website www.ilep.gr is ILEP S.A.’s official website. All of the website’s and online store content posted by ILEP S.A., including images, signs, graphics, photographs, drawings, texts, services and products are intellectual property of ILEP S.A. and are protected according to the relevant provisions of Greek law, European law and international conventions or are the intellectual property of third parties for which ILEP S.A. has received a license for its own needs and for the operation of the online store. The names, images, logos and insignia that represent ILEP S.A. and/or its online store and/or third parties contracted with them as well as their products and services, are exclusive trademarks and distrinctive features of ILEP S.A. and/or of www.ilep.gr and/or the above third parties and are protected by Greek, EU and international laws on trademarks and industrial and intellectual propery and unfair competition.

In addition, any software/ file available for downloading from this server, constitutes intellectual property of ILEP S.A. or third parties for which ILEP S.A. has received a license for its own exclusive needs and for the operation of the online store:

  • the use of such documents by this server is restricted for informational and non-commercial purposes only or is for personal use only and will not be copied or placed on another computer network or distributed through other media,
  • there is absolutely no interference with the documents. Any other use is strictly prohibited by law and may result in severe civil and criminal penalties. Violators will be prosecuted.

 

It is forbidden to copy, transfer or create a derivative work based on this content or mislead the public about the actual provider of the online store. The reproduction, dissemination, transmission of the material, or any other use of the content in any way or means for commercial or other purposes is allowed only after prior written consent of ILEP S.A. or any other copyright holder.

In any case, the appearance and display of all the above on the websites of www.ilep.gr should in no way be construed as a transfer or assignment of license or right of use.

User Responsibility and Obligations

Every User is free to use the website and the online store of ILEP S.A. in accordance with the Law and good morals. The responsibility for the contents of the transactions belongs exclusively to the User. ILEP S.A. does not exercise any kind of correction or intervention in the data transferred by the User. The User must fill in the following fields correctly and accurately: Name, Surname, Address, message etc in the online contact forms. The use of the website and the online store is subject to Greek, European and International laws and the User agrees not to use our website and our online store in order to violate these laws.

In the context of the above, the User agrees and commits not to use the website and the online store of ILEP S.A. to send, publish, e-mail or otherwise transmit any content:

  1. which is illegal for any reason, threatening, offensive, annoying, slanderous, defamatory, vulgar, obscene, libelistic, causes illegal insult and damage to ILEP S.A. or to any third party either infringing on the confidentiatlity or confidentiality of any person,
  2. which infringes on morals, social values, shows empathy, or express racial, ethnic or other discrimination, may cause harm to minors in any way,
  3. for which Users do not have the right to transmit in accordance with the law or applicable contracts (such as inside information, property and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements),
  4. which infringes any patent, trademark, trade secret, copyright or other property rights of third parties,
  5. which contains software viruses or any other code, files, or programs designed to stop, damage, corrupt, or block any computer software or hardware,
  6. which intentionally or unintentionally infringes applicable law or regulations,
  7. which causes harassment of third parties in any way,
  8. which is the collection or storage of personal data about other users.

 

In addition, the User agrees that all members, associates, employees, management, shareholders and other associates of ILEP S.A. are not responsible for anything that arises from third party members who use the website or its online store. Any use contrary to the above, except for civil or any criminal sanctions, results in termination of the services provided without any notice.

Privacy of Personal Data

During the User’s visit to the website and online store of ILEP S.A. he/she may be asked to provide personal information about him/her (such as name, surname, occupation, e-mail address, shipping address, etc) usually in order to process his/her order or in order to provide our services.

We would like to inform the User that in ILEP S.A. the protection of the User’s Personal Data is governed by the General Regulation for the Protection of Personal Data 2016/679/EU and in general the current national and European legal and regulatory framework for the protection of Personal Data. For more information on the use, processin and storage of User Personal Data please click here.

Registration or Log in to the online store

For security reasons of transactions, the User of ILEP S.A.’s online store before he/she begins the ordering processing he/she can register in the online store. To register or login the User of the online store is required to provide his/hers Name and Surname, the delivery address, the contact telephone (landline or mobile) and e-mail. This information remains strictly confidential. For more information regarding on the use, processing and storage of Personal Data please click here.

ILEP S.A. reserves the right to use this information to send updates on new products or offers to registered users in the online store. If at any time the User wishes to cancel his/hers registration in the mail/ e-mailing list, he/she can do so by sending an e-mail to dataprotection@ilep.gr in order to request the deletion or change of his/hers personal data. To unsubscribe from the electronic communications the User can also use the unsubscribe options by following (clicking) on the corresponding link that exists in our electronic communications.

Product Purchase and Pricing Policy

The order of the products and/or services is submitted through the completion and submition of a special Order Form that exists in the online store “Order”. Before placing the order (“Order Completion”), the User receives through a special link a notice of the terms relating to the sale of products and/or services he wishes to obtain as well as the General Data Protection Regulation (GDPR) Policy and then selects the activation of two relevant icons (indication) for these two statements “In order to proceed check the following: I agree that I have read and aceept the Terms of Use. I agree that I have read the Confidentiality Statement and General Data Protection Regulation (GDPR) and I accept it.”. Through this indication, the User expressly and unreservedly declares that before submitting his/her order he/she received in a clear and comprehensive way knowledge of the following information:

  • The main features of the products and/or services ordered, as described on the pages of the online store. The User must check each feature before submitting his/her order, so as to not have any doubts about the features and properties of the ordered products and/or services. ILEP S.A. has no responsibility in case the User failed to be adequately informed about the above.
  • The identity, address, telephone number, fax number and e-mail of ILEP S.A. of the ordered products and/or services.
  • The total price of the products and/or services of the order including VAT, any other fees and all additional shipping, delivery or mail charges as well as any other costs. When these charges cannot be reasonably calculated in advance, the fact that such additional charges may be required becomes known to the User in the text of the order (order form) and the User must be informed before placing the order. Additional charges or other costs that were not disclosed to the User prior to the submission of the order or in case they could not be calculated during the order were not disclosed to the User by telephone prior to confirmation of receipt of the order, then they are not borne by the User without his prior consent. In particular, the listed prices of products and/or services set in the online store are not final, and do not include the shipping costs. The above are calculated later in order’s text. The final price is calculated based on the region/ country in which the receipt or invoice is issued as well as based on the choice of shipping method. The final amount is informed by e-mail.
  • The means of payment, delivery, execution, but also the deadline within which ILEP S.A. undertakes to deliver the goods or provide the services.
  • Any delivery restrictions and means of payment.
  • The conditions, exceptions, the deadline and the procedures for exercising the right of withdrawal as well as the obligation to charge the User with the direct cost of returning the products to ILEP S.A., in case of his/her withdrawal.
  • In case the User exercises the right of withdrawal after having used the service, he/she must pay the reasonable cost to ILEP S.A..
  • When the right of withdrawal is not provided under the Law, the information that the User will not have the right of withdrawal, or as the case may be, the circumastances which the User loses the right of withdrawal.
  • The existence of the responsibility of ILEP S.A. for real defects and lack of agreed properties according to articles 534 et seq. of the Civil Code.
  • Where applicable, the existence and terms of application of user support services after the sale, after-sales service and commercial guarantees.
  • The duration of the contract, where it applies, or if the contract is for an indefinite period of the automatic extension, the conditions for the termination of the contract.
  • Where applicable, the minimum duration of the User’s obligations under the contract.
  • Where applicable, the existence and conditions of deposit of money or other financial guarantees (e.g. deposit in advance in case of pre-order, etc) that must be paid or provided by the User, whenever requested by ILEP S.A..
  • Where applicable, the possibility of recourse to an out-of-court grievance and redress mechanism to which ILEP S.A. belongs, as well as the ways to access it.
  • The obligation to pay upon submission of the order.
  • The protection and processing of the User’s Personal Data in accordance with the General Regulation for the Protection of Personal Data 2016/679/EU and in general the current national and European legal and regulatory framework for the protection of Personal Data.

 

The shipment of the order to ILEP S.A. is a proposal for the purchase of the ordered goods and a declaration of acceptance of all the charges described in the order. If there is no update or acceptance, the User is entitled to a refund of this payment.

ILEP S.A. makes every effort to provide high quality services. However, cases of errors in prices and minor product features can not be ruled out and it can not be guaranteed that there will be no downtime of the website or “human” errors when updating/ in the indication of the price of a product.

Online store prices are subject to change at any time without notice. ILEP S.A. does not bear any responsibility and does not cover differences in the prices of products purchased from our physical store and the Customer subsequently found the existence of a lower price in its online store or vice versa.

In the context of good faith and for the safety and efficiency of your purchases, we kindly request you that if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with its order, contact us at 210.62.04.337, via e-mail at info@ilep.gr or via contact form by clicking here. In the context of good faith and transactional ethics, ILEP S.A. is not obliged to accept an order and sell products and/or services, which due to a typographical or computer error, appear in the online store with an incorrect price. If in an order such an error in the price is found only in a part of the ordered products, then the order is valid and executed normally for the other products and is considered incomplete for the products in which the error was found, unless the items in the order are related, they are going to be used as a whole and operate as a unit with eachother and the User states that the partial fulfillment of the order does not serve his needs or interests, so ILEP S.A. must cancel the entire order.

In case of incorrect shipment of non-ordered products or services, their unconditional receipt or failure to inform ILEP S.A. and return of products can not be considered as consent, acceptance or decleration of intent to purchase them. In case ILEP S.A. requests their return and the User delays to return these products for a period of more than seven (7) calendar days then his/her refusal constitutes a statement of intent to purchase the items and the order is considered confirmed and the User must pay their value.

After the registration of your order you will receive an automated e-mail with the indication “Order Registration” (????) which will state the details of your order. The order is not binding for ILEP S.A., before the User receives the confirmation of the acceptance of the order from ILEP S.A.. After processing your order by ILEP S.A., you will receive the second and confirmation e-mail with the indication “Confirmation of Order Registration” with the products that will be sent to you and the final price of the order as it is finally formed from the shipping that will be chosen by the User. The User must check the “Order Registration Confirmation” and immediately inform ILEP S.A. (no later than 2 hours from the time of receipt of the electronic notice marked “Order Registration”) in writing for any error, otherwise the information mentioned in the “Confirmation of Order Registration” will be applierd to the Sales Contract.

During the processing of each registered order, the stock availability of the products in the order is confirmed. In case your order is pending then a corresponding e-mail will be sent to you or we will contact you at the telephone numbers you have gave us during the registration of the order in our online store. In particular, the User will receive relevant information in case:

  • availability or delivery time differs from that listed in the online store,
  • any errors are detected in the online store regarding the pricing or price of the products,
  • any errors are detected in the online store regarding the features of the products.

 

If ILEP S.A. finds that the products are available and that there no errors in the online store regarding the pricing or price of products, their characteristics etc, then ILEP S.A. will confirm the acceptance of the order via e-mail. The above e-mail will explicitly confirm the content of the order, the total price, the estimated delivery time of the order, as it became known to the User before the submission of his order. The order is considered binding and the sale is considered to have been drawn up and created claims of the contracting parties (User- ILEP S.A.) only by sending and receiving the above e-mail with the indication “Your order has been sent” or “Your order is ready for collection”.

Updates on the status of the order are sent via e-mail to the e-mail address registered by the User. The status of the order is constantly updated as well as and when changes occur during the management of the order. There is no way to deactivate these updates, sending them is a prerequisite for the proper progress of your order. We invite you to make sure that these e-mails reach you and you keep them throughout our collection. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay.

The User also can be informed about the progress of the order either by phone at 210.62.04.337, or by sending an e-mail to info@ilep.gr or electronically by logging in to his/hers account by entering his/hers personal information in the fields username and password and then selecting “Orders”.

Your products will be delivered as soon as possible and in any time not exceeding thirty (30) days from the conclusion of the contract, unless there is a special different agreement of the parties that is confirmed in writing, by e-mail. Also, an exception are products with Delivery status (status) Pre-order, Not available temporarily, Out of stock, On Offer for which there is a seperae delivery update. Indicative:

  • Available: The product is located in the premises of ILEP S.A.. In case in the User’s order the requested quantity is greater than ILEP S.A.’s usual stock, an updated e-mail will be sent with the quantity that is immediately available and the estimated delivery time for the remaining quantity. The order will be sent in installments in case the delivery time is longer than 2 days for the other products unless the User requests in writing to receive the complete order.
  • Pre-order: The product is not in the supplier’s warehouses but can be ordered with an estimated delivery time. In this case, before the submission of the order, the estimated arrival time of the product is notified to the User. The confirmation of receipt from ILEP S.A. of the pre-order is only a confirmation that the order has been received with the content mentioned and in no case does it constitute acceptance of the order or conclusion of terms (preparation) of sale. In this case, a deposit of part or full pre-payment may be requested depending on the nature of the item and returns of the product may not be accepted by ILEP S.A..
  • Out of stock: The product is out of stock or canceled or it is not expected to be received immediately. • Temporarily unavailable: The product will be sought from a supplier of ILEP S.A. and the User will receive information about the availability of the product within 3-5 working days from the submission of his order. In this case an advance payment of the product’s price or full pre-payment may be requested depending on the nature of the item.
  • On offer: The prices of these products are valid until strocks run out. For these products, a strict order of time priority in the execution of orders.

 

ILEP S.A. reserves the right to make its products available if they are not available at the time of ordering. In this case, ILEP S.A. reserves the right not to accept this order and therefore not to make the sale. Any payments will be returned to the User without undue delay, in the same way that the User chose to pay for his order.

In addition, ILEP S.A. reserves the right to inform the User in case of assistance due to reasons that make the product unavailable or for the possible (new) delivery time if there are reasons for delay in delivery. In this case, the staff of ILEP S.A. will offer all alternatives, and if it is deemed that the delay makes the transaction unprofitable for the User, the User is entitled to unilaterally cancel the order with a written statement via e-mail at info@ilep.gr. If the order is canceled and thus the contract of sale is terminated, ILEP S.A. must return, without undue delay, all the money that the User has paid.

If the lack of availability concerns only part of the ordered products of the order, the rest of the order is executed normally, unless the products of the order are relevant, and will be used as a whole and the User declares that the partial execution of the order doen not serve his/hers needs or interests, so ILEP S.A. must cancel the entire order.

ILEP S.A. is not responsible for delays in the execution of the order (including delivery) due to cases that can not be attributed to the fault of ILEP S.A. or due to force majeure and therefore ILEP S.A. is entitled to an extension of the execution time. Some examples include strikes, terrorist acts, war, supplier/ transportation/ production problems, exchange rate fluctuations, government or legislative acts, natural disasters and pandemics. If such incidents last more than two (2) months, the contract of sale can be terminated by any party without compensation. If the User deems that he/she no longer has an interest in the execution of the order, he/she is entitled to terminate the sales contract and ILEP S.A. is obliged to return the price as well as any other amount paid under the contract sale.

Delays in the User’s order may occur in cases where it is impossible to communicate by phone and/or by e-mail with the User, if there is a problem with the order either in relation to the product or in relation to its payment, because for example the registered User information is not properly updated.

ILEP S.A. does not bear any responsibility for the delay of the User’s order in case where it is impossble to communicate with the User.

Order delivery/ shipping costs

If the User has chosen to pay for his order with a credit card, he/she must, upon receipt of the products, either from the physical store of ILEP S.A., or from the transport partner present at the same time with his/hers identity document and his/hers credit card with which he/she made the purchase.

Picking up your order from ILEP S.A.’S physical store is free. In the event that the User has chosen this method of receipt through ILEP S.A.’s online store, he/she will receive an electronic update about the estimated time of receipt of his/her order from the store (confirmation of receipt). The User is obliged to receive his/her order within five (5) calendar days after receiving the relevant pick up notice. If the User does not receive his/her order within five (5) calendar days from the receipt of the pick up notice, then ILEP S.A. reserves the right to withdraw from the sale. To receive the order, the User must show the order confirmation (order code) and the pick up notice, as well as an official identity document (such as a police ID card or passport). If the User wishes to authorize a third party to receive his/her order, then the third authorized person must have with him/her a special authorization to receive the specific order legally authorized by KEP or police or other Authority as well as an official document necessary to control his/her identity (police ID, passport etc). Since after the receipt of the products, the risk passes to the User, the latter must check upon receipt of the products he/she receives, as by signing at receipt he/she confirms that he/she has received the products of his/her order correctly.

In case the products of the order are sent to the address chosen by the User, the products are delivered to an external partner-transporter and the User is informed electronically that the order is ready to be sent. Shipping costs are calculated based on the User’s order. Shipping costs are free for orders of multiple products or large packages such as air conditioning units or machines, for Users who wish to receive them within Athens and are delivered by ILEP S.A.’s staff. Any incorrect registration by the User and therefore incorrect calculation of the shipping costs in not the responsibility of ILEP S.A., but that of the User’s. It is noted that the User can choose to transport the products of the order by his/her own means and expense, however, in this case, the products are transported at his/hers own risk. To receive the order, the User will present to the external partner-carrier the order confirmation (order code) and the shipment notice, as well as an official identity document (such as a police ID card or passport). If the User wishes to authorize a third party to receive his/her order, then the third authorized person must have with him/her a special authorization to receive the specific order legally authorized by KEP or police or other Authority as well as an official document necessary to control his/her identity (police ID, passport etc). Since after the receipt of the products, the risk passes to the User, the latter must check upon receipt of the products he/she receives, as by signing at receipt he/she confirms that he/she has received the products of his/her order correctly. If the User does not receive his order after receiving the shipping notice and despite the relevant notice from the carrier, ILEP S.A. reserves the right to withdraw from the sale.

Following are all the transport costs for each sending/ receiving service for orders made from ILEP S.A.’s online store:

  1. Collection from the physical store of ILEP S.A. – No shipping charges from ILEP S.A.
  2. Possibility of receipt at User costs – No shipping charges from ILEP S.A.
  3. Courier services – ELTA PORTA PORTA (Nationwide service) at the expense of the sender ILEP S.A. with simple shipment for receipts Monday- Friday. Delivery is made in one (1) working day for available products for orders until 15:00 the previous day – Invoice/ Receipt charge and payment on delivery. For small parcel up to 2 kg shipping charge 5 € + VAT 24%, Medium parcel 2-10 kg shipping charge 8 € + VAT 24%, Multiple parcels UP TO 15 kg shipping charge 12 € + VAT 24%. Payment on delivery is charged extra 2 € + VAT 24% on the above prices.
  4. Courier services – ELTA PORTA PORTA at the expense of the sender ILEP S.A. for special shipment for receipts Saturday for available products fpr orders until 15:00 on Friday - Invoice/ Receipt charge and payment on delivery. For small parcel up to 2 kg shipping charge 7 € + VAT 24%, Medium parcel 2-10 kg shipping charge 10 € + VAT 24%, Multiple parcels UP TO 15 kg shipping charge 15 € + VAT 24%. Payment on delivery is charged extra 2 € + VAT 24% on the above prices.
  5. Shipping by bus (KTEL). Delivery is made in one to two (1-2) working days for available products - Invoice/ Receipt charge, WITHOUT the ability for payment on delivery. For Medium parcel 2-5 kg, shipping charge 6 € + VAT 24%, Large parcel 6-15 kg, shipping charge 9 € + VAT 24%, Multiple parcels UP TO 15 kg shipping charge 15 € + VAT 24%.
  6. Shipping very large packages (e.g. Air Condition units/ Machines)/ Large orders with multiple packages. Delivery is made in one to two (1-2) working days for available products. – For shipments within Athens, shipping is FREE, with the possibility of payment on delivery (cash only) to the staff of ILEP S.A. (no extra charge from the staff of ILEP S.A.). For shipments outside Athens (within Greece) the shiping fee is charged by the transporting agency indicated by the User (the User is obliged to enter the Name of the transporting agency, the Phone number of the transporting agency in Athens and the Address of the transporting agency’s store in Athens) and the shipping fee is paid at the transporting agency upon delivery, WITHOUT the ability of payment of the products on delivery.
  7. Shipments abroad with TNT at the expense of the sender ILEP S.A. – The shipping cost is calculated based on the volume, the weight of the parcels of your order and the delivery service that you will choose. After your order, we inform you of this cost and this is added to the Invoice/ Receipt issued by ILEP S.A..

 

All shipments are volumetric. The volumetric weight is calculated in kilograms. Volumetric weight in kg = (Length in centimeters) * (Height in centimeters) * (Width in centimeters) / 5,000. The largest weight is priced real or volumetric.

Payment methods

  • Payment by cash or credit or debit card at the physical store of ILEP S.A.

 

In the final stage of completing your order, select “Pick up from the store” in the Shipping Address. Once your order is placed and your products are immediately available, then you will be able to pick them up during the opening hours of the store. Payement of your order will be made at the store cashier upon receipt. In case you choose to pay your order by credit or debit card, we inform you that the charge will be made at the store. You must have your credit card and ID or passport with you when paying for your order at the store cashier. Credit card payment can be made in up to 6 monthly interest-free installments and we accept all credit cards (Visa, MasterCard, American Express, Diners).

According to the current tax provisions, orders worth more than 500€ (including VAT) to individuals (Retail Receipt) and orders worth more than 500€ (without the VAT) to professionals/ businesses (Sales Invoice) should be paid only with (a) deposit/ transfer to a bank account of ILEP S.A. or (b) by credit or debit card.

  • Deposit/ transfer to a bank account for online orders that you receive from our physical store or are sent to you

 

According to the current tax provisions, orders worth more than 500€ (including VAT) to individuals (Retail Receipt) and orders worth more than 500€ (without the VAT) to professionals/ businesses (Sales Invoice) should be paid only with (a) deposit/ transfer to a bank account of ILEP S.A. or (b) by credit or debit card.

Pre-pay your order in one of the following bank accounts.

BANK Account Number IBAN SWIFT
Alpha Bank 121002330001045 GR10 0140 1210 1210 0233 0001 045 CRBAGRAAA
Piraeus 50-2909 5258 081 GR32 0172 0290 0050 2909 5258 081  
National Bank of Greece 120/470495-93 GR21 0110 1200 0000 120 470 495 93  

 

Please send us a copy of the bank payment by Fax at 210.80.70.323 or at accounting@ilep.gr stating your order number so that your payment can be easily and quickly identified. Upon receipt of the copy of the bank payment, your order will be processed.

  • Payment on delivery by cash/ debit card upon receipt of the order at the User’s premises or from the nearest courier store

 

Orders received by courier can be paid upon delivery by cash/ debit card. For orders received in Athens by our staff, can be paid only in cash to the staff of ILEP S.A. or by bank deposit/ transfer to ILEP S.A.’s accounts. In cases where the transfer is made by a transporting agency or by bus (KTEL) the payment is made only by bank deposit/ transfer to the accounts of ILEP S.A..

According to the current tax provisions, orders worth more than 500€ (including VAT) to individuals (Retail Receipt) and orders worth more than 500€ (without the VAT) to professionals/ businesses (Sales Invoice) should be paid only with (a) deposit/ transfer to a bank account of ILEP S.A. or (b) by credit or debit card.

Any delivered products remain to the property of ILEP S.A. until the final, full and complete payment of the price to ILEP S.A..

Right of withdrawal for remote purchases (based on Law 2251/1994 as amended by K.Y.A. Z1-891/2013)- Return of products

In case of distance purchases (such as the online store of ILEP S.A.) the User can easily return the products he/she bought because he/she simply changed his/hers mind, within fifteen (15) calendar days of receipt. The User or the third party that the User will indicate can deliver the products directly to the physical store of ILEP S.A. or to send them at his own expense to the physical store of ILEP S.A. at the address Adamon 15A, N. Kifissia, post code 145 64. In any case for the electronic orders, the User can contact ILEP S.A. before returning the products either by phone 210.62.04.337, or by fax at 210.80.70.323, or by e-mail at info@ilep.gr, or in writing via contact form. In particular, the User has the above right to return the product he/she has purchased from the online store without stating the reasons, under the following terms and conditions:

  • Within ten (10) calendar days from the date of conclusion of the service contract (in the case of services) or from the delivery (in the case of products) or the collection (when the User has selected “Collection from the store”) and in case of many goods ordered by the User in one order and delivered separately from the time of receipt of the last product of the order, the User is entitled to withdraw from the sale.
  • This withdrawal is unjustified and the User must return the product in the exact excellent condition that he/she received it or provide clear and indisputable proof that he/she has sent it safely within fifteen (15) calendar days from the exercise of the right of withdrawal. In particular, the returned product must not have been used, it must be in excellent condition (“as new”), just as it was before the sale, in the complete original packaging which must not have any tears or damage/ deterioration and with all of the contents of its original packaging (instructions, features and guarantees, etc). In addition, in order for the product to be returned, the original purchase document (retail receipt/ invoice) must be presented by the person who originally purchased the product and whose details are printed on the purchase document.
  • The return of the item is accepted, only if the User has previously paid any amount charged to ILEP S.A. for the shipment of the product to him/her and the shipping costs for its return.
  • The withdrawal statement is exercised in writing by completing the relevant form and sending it (a) either to ILEP S.A. at the postal address 15A Adamon Street, N. Kifissia 145 64, (b) either by fax at 210.80.70.323, (c) or by e-mail at info@ilep.gr and ILEP S.A. is obliged to confirm in writing the receipt of the withdrawal statement as soon as it is received.
  • The User is obliged to return the products within ten (10) calendar days from the day on which he/she notified the withdrawal to the physical store of ILEP S.A.. If the User wishes, then ILEP S.A. can receive the product that is to be returned, from the User’s premises, with a charge of 5€.
  • Following the withdrawal statement ILEP S.A. is obliged to return to the User the amount received. In case of debiting the User via credit card, once ILEP S.A. has received the payment from the Bank, then ILEP S.A. is obliged to inform the Bank about the cancellation of the transaction and the Bank will take any action provided. ILEP S.A. following this, bears no responsibility for the time and manner of execution of the rebuttal, which is regulated by the contract concluded between the issuing bank and the User. In case the User had chosen the option “Collection from the store”, the refund to him will be made from the physical store of ILEP S.A..
  • The monetary refund due to the withdrawal of the User will be made no later than fifteen (15) working days from the moment ILEP S.A. received proven knowledge of this withdrawal.
  • Delivery costs are not refundable only if the User has chosen a method of delivery other than the cheapest standard delivery method offered by ILEP S.A.. (????)
  • The User is responsible to compensate ILEP S.A., if he/she made use other than that which is necessary to determine the natue, characteristics and operation of the goods in the period until the declaration of withdrawal, and ILEP S.A. is entitled to agree with the User ILEP S.A.’s compensation even with mutual offset. ILEP S.A. is not liable and will not compensate the User nor will the withdrawal produce results in case the products have been damaged through the fault of the User or in case of use which exceed what is necessary to determine the nature, characteristics and operation of the goods. In case the withdrawal concerns the provision of services, the User must pay an amount commensurate with the provided until the withdrawal statement. If the User ecercises the right of withdrawal, any connected contracts expire automatically at no cost to the User.
  • A product that was sold with an extra gift must be returned with the extra gift, otherwise the value of the gift will be deducted from the refunded amount.

 

Exceptions to the Right of Withdrawal of par. 6. The right of withdrawal from article 4 § 10 of Law 2251/1994 does not apply:

  • In cases where the price of the products has been paid in the physical store of ILEP S.A., and in addition, the products have been received from the physical store of ILEP S.A., as the sale is not considered to have been carried out remotely.
  • Products that have been unsealed after delivery resulting in poor quality (for example dehumidification filters) or are sensitive to static electricity (for example electronic boards).
  • Products that have been used.
  • Service contracts after the full provision of the service if the execution started with the previous explicit consent of the User, and with his acknowledgment that he/she will lose his/hers right of withdrawal as soon as the contract is fully executed by ILEP S.A..

 

Claims due to defect or lack of contracted property

The Withdrawal of par. 10 hereof does not concern defective products or products in which there is a lack of agreed quality, which are covered by their respective warranties.

ILEP S.A. has towards the User all the obligations provided in the Civil Code for the seller. In case of a real defect or lack of agreed quality of the product (“legal guarantee”) sold by ILEP S.A., the User is entitled at his choice (a) to request, without charge, the correction or replacement of the product with another one, unless such action is impossible or requires disproportionate costs, (b) request a price reduction or (c) withdraw from the contract of slae, unless it is an insignificant actual defect. To be considered a contracted property, it must have been agreed in writing. The above obligations do not exist in case the defect has been caused by the User, or in a narrow or broad sense due to force majeure. If the User chooses the correction or replacement of the product, ILEP S.A. must make corrections or replacements within a reasonable time.

In any case that the User finds a defect he/she may contact the online store immediately after the delivery on the same day or on the next business day at 210.62.04.337 or e-mail info@ilep.gr. If a product is declared defective by the User, ILEP S.A. is expressly reserved for the prior diagnosis of the product as defective by competent technicians.

ILEP S.A. is exempted from the above obligations if the User has been previously notified about the lack or defect in the product. In addition, ILEP S.A. does not provide a guarantee, nor does it guarantee protection for the suitability of a product sold for any specific purpose.

  • Supplier Liability and Guarantee

Each durable consumer good is accompanied by a written warranty from the manufacturer of the product (“commercial warranty”). The basic terms of the commercial guarantee are the following: (a) The Supplier must provide the consumer in writing, in Greek or with internationally established symbols, clear and complete instructions for the safe use, maintenance, upkeep and full utilization of the product and information for the risks of its use and maintenance. The guarantee must include in simple, legible and understandable wording in Greek, at least the name and address of the guarantor, the product to which the guarantee refers, its exact content, its duration and the extent of its territorial validity. The guarantee must comply with the rules of good faith and not be waived by excessive exemption clauses. The warranty period must be reasonable in relation to the time at which these products are expected to remain technologically up-to-date, if this time is shorter than their potential service life. (b) If during the warranty period a defect appears in the product and the Supplier refuses or delays the repair beyond the necessary time, the User is entitled to request the replacement of the product with a new one of the same characteristics and quality or if not repaired to request withdrawal from the contract. If the required repair time exceeds fifteen (15) working days, the User is entitled to request the temporary replacement of the product for the duration of the repair. The breach of the obligations by the Supplier, does not affect the validity of the guarantee, to which the User can rely and demand from the Supplier its observance. (c) In addition to the warranty, the Supplier of new durable consumer goods must ensure to consumers the continuous provision of technical services for their maintenance and repair for a period equal to their probable lifespan.

The available poducts from ILEP S.A. are accompanied by written instructions for use and a written guarantee of good operation of a reasonable duration, in Greek. The warranty form always includes the name and address of the manufacturer, the product to which the warranty relates, its exacts contents, its duration, its local validity and the rights provided by the applicable law.

ILEP S.A., as long as it is a Supplier according to the above, encloses in its products with long life, the conditions that concern their safe use and maintenance, and with which the User must comply. The warranty of each durable consumer product has a duration according to the manufacturer from the date of purchase and allows free troubleshooting if: a) there is a dealer warranty and proof of purchase, b) the fixed components of the machine have not been altered (Serial No.) and c) the damage is not excluded based on the manufacturer’s warranty form.

Caution! Proof of service from a licensed Car Repair shop is required to cover the products from the legal or commercial guarantee. Products that have been damaged by an external agent of due to poor replacement and assembly, or due to something other than what it was made for, are not covered by warranty.

Order cancellation

Without limitation of the Withdrawal provisions of article 9, cancellation of the order can be done in the following cases:

  • Before the order is completed, during the electronic ordering process, the User must click “back” and remove the quantities of products from his cart by clicking the “Remove Product” option.
  • If the online order has been completed but the product has not been shipped yet, the User can call ILEP S.A. at 210.62.04.337, and the staff of ILEP S.A. will cancel the User’s order. The User must provide the details of his order in order for the identification to take place and cancellation to follow.
  • After receiving the product, the User can call ILEP S.A. at 210.62.04.337 or contact via e-mail at info@ilep.gr, explaining the reasons he wishes to cancel the order. Our staff will immediately serve the User and will inform him/her of all of his/hers options. The User must in any case provide the details of his/hers order in order for the identification to take place.

 

Informative e-mail (newsletter)

ILEP S.A. may send informative e-mails (hereinafter newsletter) to the Users of its online store. ILEP S.A. is not responsible if the newsletters are not delivered to their destination, although every effort is made with ISP’s (Internet Service providers) for the delivery.

Newsletters can end up in the User’s spam folder, so we suggest that the User checks regularly that they are not stored there. In addition, the User can enter the e-mail address of ILEP S.A in the safe list so as to avoid newsletters ending up in the spam folder.

In case the User no longer wishes to receive informative newsletters or wishes to be deleted from ILEP S.A.’s news feed system, he/she can inform us using the contact form of ILEP S.A.’s website or the unsubscribing links that are in ILEP S.A.’s newsletter. ILEP S.A. does not provide information to third parties regarding the name, surname, home address, etc. For more information regarding the managmenet and processing of the User’s Personal Data click here.

The news update from ILEP S.A. is done only when the User chooses it and for as long as he/she wishes. In cases where the User has placed an electronic order at ILEP S.A., then informative e-mails will be sent to him/her regarding the progress of his/her order, and there is no way to deactivate them, since sending them is a condition for the untroubled progress of his/her order. We invite the User to take care of receiving and maintaining these e-mails throughout the transaction. It is also the obligation of the User, in case he/she does not receive the relevant e-mails, according to the terms governing our transactions, to inform ILEP S.A. at 210.62.04.337 or via e-mail at info@ilep.gr.

Final provisions

Contracts through the online store are governed by European and Greek law, in particular by legislation governing issues related to e-commerce, distance selling and consumer protection. Similarly, the website has been created and is controlled by ILEP S.A. in Athens and the Greek Legislation will guide the use of the website and its interpretation. If the User chooses to access the website from another country, he/she has the responsibility to follow the Laws of that country.

ILEP S.A. gives special importance to serving the needs of its customers and resolving any problems that have arisen from the transactions with them. However, in case ILEP S.A. can not fully resovle any issues that the User has and the User believes that to any degree some of his/hers rights from the transactions between him/her and ILEP S.A. is offended, or for any dispute that arises which stems from the contractual relationship between ILEP S.A. and the User, competent for its resolution are the substantively competent Courts of Athens. For the out-of-court settlement of the dispute, the User can address the competent bodies for out-of-court settlement of consumer disputes, such as for example the General Secretariat for Consumer Affairs of the Ministry of Development and Competitiveness (Kanigos Square, 101 81, Athens, www.efpolis.gr, telephone: 1520, fax: 210.38.43.549), to the Consumer Ombudsman (www.synigoroskatanaloti.gr, 144 Alexandras Ave., 114 71, Athens, telephone: 210.64.60.734, fax: 210.64.60.414), to the Consumer Amicable Settlement Committees (article 11 of law 2251/1994) based in the local Municipalities of the country.

According to the Directive 2013/11/EC, which was incorporated into Greek legislation by KYA 70330/2015, the prossibility of electronic settlement of consumer disputes with the Alternative Dispute Resolution process throughout the European Union (EU) is now provided. If the User has a problem with a purchase made from the Online Store and resides in the EU he can use the Online Dispute Resolution Platform (ODR) as provided in Article 14 of Regulation 524/2013 using this website ec.europa.eu/odr for out-of court settlement of the dispute. The Alternative Dispute Resolution Body (ADR) certified for this purpose is the European Consumer Center of Greece (ECC GREECE) (144 Alexandras Ave., 11 471, Athens, telephone: 210.64.60.284, fax: 210.64.60.748, e-mail: info@eccgreece.gr). The User can contact the above body in order to guide him throughout the process of submitting and processing his complaint.

The above do not limit in any way the rights that the User and ILEP S.A. have to resort to the competent courts.

The protection provided by the provisions of the law on distance contracts, as well as these terms is emphasized that it applies only to transactions with natural persons, who are traded for reasons that do not fall within their commercial, craft, business or professional freedom activity.

If any part of the contract of sale under these terms proves void or unenforceable by a court decision, the remaining contract will continue to be valid. ILEP S.A. may enter into an agreement to outsource its obligations to an appropriate third party. However, the User will not be entitled to assign or transfer his rights or obligations.

All notifications must be made in writing (by hand, by e-mail, fax or letter by first class mail, which will be considered delivered 48 hours after posting it).

 

Last update 17/12/2020